Toutes les données stockées dans notre système sont bien sécurisées et ne sont accessibles qu’à nos employés. Nos employés sont liés par des accords de confidentialité strictes et une violation de cet accord entraînerait le licenciement de l'employé.

Sweaka respecte la vie privée des personnes et garantit la confidentialité des données personnelles confiées à nos clients qui sont traitées dans nos solutions. La plateforme Sweaka et les offres logicielles SaaS (« Software as a Service ») connexes sont des services inter-entreprises et ne sont pas destinés à être utilisés par des clients particuliers.

La présente Politique de confidentialité de la plateforme Sweaka (ainsi que nos conditions de service et tout autre document auquel elle fait référence) vise à définir les bases du traitement des Données personnelles que nous recueillons (ou qui nous sont fournies) auprès des entreprises qui ont recours à la Plateforme Sweaka et aux services SaaS proposées par Sweaka aux entreprises (par ex. Sweaka® Pay, Sweaka® Buy et Sweaka® Engage) (les « Services logiciels »), y compris les Données personnelles associées aux utilisateurs autorisés par ces sociétés.

We use the terms “you” and “your” in this document to refer to users of the Sweaka solution for the benefit of a company. In addition, we have drafted this policy to address you as a user.

La présente politique ne porte pas sur le traitement des données personnelles recueillies par Sweaka auprès des visiteurs ou fournies par des visiteurs des pages marketing du site Internet, des formations, des webinaires, des conférences et des autres activités commerciales de Sweaka. Le traitement des données personnelles par Sweaka dans le cadre desdites activités commerciales est régi par la politique de confidentialité du site Internet de Sweaka.

Please read the following carefully to understand our views and practices regarding your Personal Data and how we, as the steward of your Personal Data, interact with it.

  1. Our identity

    La plateforme Sweaka et les Services logiciels (désignés collectivement dans le présent document comme la « Plateforme Sweaka » ou la « Plateforme») sont exploités par Sweaka Inc., (« Sweaka » ou « nous »), avec certaines opérations sous-traitées à des sociétés affiliées à Sweaka et à des sous-traitants. Notre adresse est la suivante : Villejuif 94800, Paris, France

  2. Sweaka User Identity

    “Personal Data” means identifiable information associated with an individual, such as name, email address and username, as indicated below.

    Sweaka Customer refers to the business or business entity that is registered on the Sweaka Platform or authorized to use it, which may include a Sweaka reseller. Sweaka Customers use the Sweaka platform as “buyers” or “suppliers” to collaborate and exchange trade documents and take advantage of other offers (whether from Sweaka or third party service companies) accessible through the Sweaka Platform.

    The User means any person who uses our Platform (whether or not they have paid for such use) and the "Users", "you" and "your" are interpreted accordingly. Each User is associated with and uses the Platform on behalf of a Sweaka Customer sometimes referred to below as “your company”.

  3. The information we collect, the reasons and how we use it

    When you register on the Platform:

    User accounts:

    When you register your company on the Platform or add a new User to your company’s account, we collect the name and surname of the person, a username, the country of activity and the company’s email address. Individuals may also provide a business telephone number and a position within the company. We do not collect a person’s home address. Individuals must not provide personal credit card numbers or personal tax identifiers on the Platform.

    Cookies :

    cookies are text files placed on your computer to collect standard log information on the Internet and related to visitor behavior. When you visit, you register and use our Platform, we may automatically collect information about you through cookies or similar technologies. Our cookie policy describes what data we collect from users of the Platform and what we do with it when you browse our Site (for example, your IP address).

    Personal data relating to transactions:

    certain commercial documents exchanged on the Platform and through the various services available from the Platform may include Personal Data, which you are not obliged to provide. More and more often, companies do not include the names of contacts, but rather the e-mail addresses and telephone numbers of their departments on their transaction documents.

    The business contact information (including Personal Data) of your company’s business partners may also be stored on the Platform to facilitate interaction within the Services.

    Information about the use:

    information on how you conduct transactions using the Platform using our Services, including access time, “login” and “logout” data, browser type and language, the country and language preferences of your device, the IP address, other attributes relating to your browser, mobile device and operating system, the features you use, and the date and time of use of the Services.

    Information about the device:

    information about your device, including the model of the hardware, the operating system and its version, the name of the device, the unique identifier of the device, and information about the mobile network and the interaction of the device with our services.

    The reasons why we need this data:

    User accounts:

    we will need your name and username to authenticate your User Account and validate it with your company’s use of our Platform, so that your company can benefit from the Software Services provided to it. We will need your email address to send you an activation link to your profile so that you can receive trade documents and network requests on your company’s behalf. We will also need your email address if you forget your password or would like to receive emails from us containing information about our services or changes to our policies or terms and conditions. We record your IP address associated with transactions and activities on the Platform in order to limit spam, fraud or violations on our Platform. We will retain this data for as long as necessary for the purposes of the Services, as agreed to in our agreement with your company, unless we are required, for legal reasons or in exceptional cases, to keep this data for an extended period of time, or that its deletion is technically impossible. As long as they are stored, we guarantee the confidentiality of personal data in accordance with Sweaka’s Information Security Policy and as agreed with your company.

    Personal data relating to transactions:

    Sweaka Customers decide on the amount of Personal Data to be included in trade documents exchanged on the Platform. However, Sweaka Customers may not authorize the sending on the Platform of medical information, tax identifiers or personal financial information (“Sensitive Personal Data”) or other sensitive personal data requiring special protection measures based on local legislation.

    Sweaka Customers use the Platform to store the business contact information of their business partners to facilitate interaction and collaboration between these parties, with Customer Sweaka and Sweaka acting on behalf of the Customer. In order for Sweaka to perform certain actions related to the integration of suppliers as a buyer, Sweaka requires the business contact information of certain business partners, which may include Personal Data.

    How we use this data

    We use your user account data to administer the Platform, record transactions and provide the Services as agreed with your company. Other people within your company may also have access to your user account data and may be the ones managing the changes made to that data.

    We will not share your login data (your name, username, email address and IP address) with anyone other than our service providers and others in your company (or the Sweaka Customer who manages your user account), except in the cases mentioned in this policy or in agreement with the Sweaka Customer.

    From time to time, we contact users using the email address they have provided to inform them of any updates or changes to the Platform or the Services. announce policy changes and request information regarding a support issue and other standard communications related to the operation and management of an online service. In most cases, these communications will be directed to “Admin” users, who will then interact with other users in their company.

    As a representative of a Sweaka Customer, we may periodically send you information, updates and commercial offers that you may refuse to receive by simply clicking on “unsubscribe” in the email in question.

    Sweaka may use the company details you have stored on the Platform in connection with the performance of the Services under the Sweaka Customer, such as supplier integration activities, and if required by law for compliance purposes.

  4. How we store your personal data

    All information you provide to us is stored on secure servers managed by us, an affiliate or a service provider. The Sweaka Platform, used by companies outside China, is mainly hosted in a data centre in Ireland, although integrated services can be hosted in other countries. Personal data may be transferred internationally between different data centres and integrated service sites.

    Your account will be secured with a password that will allow you to access the Platform. You must guarantee the confidentiality of this password. You must never share your password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platform, any transmission being at your own risk. Once we have received your information, we use strict security procedures and devices to attempt to prevent unauthorized access, as stipulated in Sweaka’s Information Security Policy.

  5. Updating your personal data

    We will need your help to ensure that the Personal Data you have provided to us is accurate and up-to-date. If you wish to correct and update any of your Personal Data, you can do so by updating the Personal Data via the preferences available in your account. Your company administrator may also be able to help you make changes. Please note that certain changes or deletions to your account must be the subject of a more formal request by the administrator of your company, as Sweaka operates the system for the benefit and instruction of the Sweaka Customer.

    If European Union law applies to your Personal Data, please note that Sweaka is a "manager" of your information on behalf of your company who is the "controller". Sweaka will work with the controller to help you exercise your data protection rights (access, correction, erasure, etc.), but only on consent and according to the instructions of the controller.

  6. Information sharing

    Transfers to other countries:

    In the case of transfers of personal data abroad, Sweaka retains the responsibility to authorize the processing of data abroad by third parties acting on our behalf only in a manner consistent with our agreement with your company or the Sweaka Customer, in particular, as this may apply to Personal Data of EU nationals and other countries having restrictions on international transfer in their data protection laws, Standard Contractual Clauses and/or a Data Processing Agreement signed between Sweaka and the Sweaka Customer.

    Service providers

    We use service providers to perform tasks and provide us with services. If permitted by law, we may share your Personal Data with such service providers, subject to obligations in accordance with this policy and any other appropriate privacy and security measures, and provided that third parties only use your personal data on our behalf and in accordance with our instructions. Sweaka maintains a list of service providers that perform Personal Data tracking processing called the List of Subcontractors for the Sweaka platform. We strive to keep this list up to date and each Sweaka Customer may, at any time, request the latest list.

    Authorized staff

    Our employees, agents, consultants, subcontractors or other authorized personnel may have access to the information of the users if this proves necessary in the normal course of our activities, to participate in the smooth running of the operations, customer service and communications, tracking usage, processing requested transactions, and investigating security incidents.

    Business transfers

    If the Platform, a specific business line, a Software Service, Sweaka or virtually all of its assets were acquired, liquidated or dissolved, user information, including Personal Data, would form part of the transferred assets, but the acquiring company would be bound by the terms of our agreements with Sweaka Customers, including this policy.

    Government, Law Enforcement and Third Parties

    We may disclose information, including, but not limited to, Personal Data to comply with applicable laws, regulations, legal procedures or government requests, including export laws from different countries to prevent access to and use of the Services by certain entities and persons. We reserve the right to disclose a User’s Personal Data if we believe, in good faith, that the User is in breach of the Terms of Use or any other agreement with Sweaka, even without a subpoena, warrant or other court order.

  7. Choosing and unsubscribing

    We offer you the opportunity to exercise certain controls and make choices regarding the collection, use and sharing of your information. However, as your user account is managed by the Sweaka Customer, certain choices must be made through your company and not by you as a person.

  8. Access to and correction of your information

    If you have a Sweaka account, you can ensure that your contact information and preferences are accurate, complete and up-to-date by logging into your Sweaka account. For other Personal Data that we hold, we will provide you with access for any purpose, including to ask us to correct the data if it is inaccurate or to delete it if we are not required by law to keep it or for legitimate business reasons. We may refuse to process requests that are abusive/vexatious, that endanger the privacy of others, that are very difficult to respond to, or for which access is not required by local legislation.

  9. The security of your information

    We have put in place physical, electronic and procedural controls to prevent unauthorized access, to ensure data security and to properly use the information we collect online. These safeguards vary depending on the sensitivity of the information we collect and store. Sweaka’s Information Security Policy provides additional information on our approach to the security of our systems underlying the Platform

  10. Changes to the Privacy Policy

    While most changes are likely to be minor, we may change the Privacy Policy of our Sweaka Platform from time to time, at our sole discretion and subject to our agreements with Sweaka Customers. We invite visitors to visit this page frequently to learn about any changes to the Sweaka Platform Privacy Policy. Your continued use of the Platform after any changes to this Policy will indicate your acceptance.

  11. Users in other jurisdictions

    Using the Platform and/or certain Software Services, you acknowledge your acceptance of the practices and policies described in this Sweaka Platform Privacy Policy and consent to your data being transferred and processed on computers located outside of your state, province, country or other government jurisdiction where data protection laws may differ from those of your jurisdiction. If you do not agree to this Privacy Policy, please do not make use of the Platform. The Platform is controlled and operated by Sweaka from the United States with data centres located in several jurisdictions, as indicated above. If you are not a resident of the United States or if you are outside the United States and choose to use the Platform or provide us with information, please note that we may transfer this information, including Personal Data, in the United States and then process them.

    Acceptance of this Privacy Policy, followed by disclosure of this information, guarantees your agreement and consent to this transfer. We do not represent or warrant that the Platform, or any part of the Software Services, is appropriate or available for use in any given jurisdiction. Individuals who choose to access the Platform do so on their own initiative and at their own risk, and are required to comply with all local laws, rules and regulations. You are also subject to U.S. export controls as part of your use of the Platform and are responsible for any violations of such controls, including, but not limited to, any U.S. embargoes.United or other federal rules and regulations that restrict exports. We may limit the availability of the Platform, in whole or in part, to any person, geographical area or jurisdiction of our choice, at any time and in our sole discretion.

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