FAQ

In order to utilize Sweaka and take advantage of our services, an active internet connection is required. Please note that our platform operates exclusively online, and offline functionality is not currently available.

Sweaka empowers your business growth with its extensive range of features. Seamlessly manage your inventory, orders, customers, analyze data, generate invoices, and track deliveries with our platform. To explore more about the services offered by Sweaka, click here. If you encounter any challenges with the mentioned features, feel free to reach out to our dedicated support team by clicking here, or you can access our YouTube tutorials from here for further assistance.

Rest assured, we have you covered! We have prepared a comprehensive PDF guide (click here to download) and a series of instructional videos demonstrating how to utilize each feature of Sweaka. You can find our demonstrations conveniently hosted on our official YouTube channel (click here to access).

Unlock the global potential with Sweaka 2.0! Our services know no bounds, empowering entrepreneurs from every corner of the globe. Wherever you may be, seize the opportunity to purchase your tailored pack and embark on an unparalleled journey with us.

Sweaka caters to businesses of all sizes, offering invaluable support and growth opportunities. Whether you're an ambitious startup venturing into the business realm or an established enterprise seeking to regain control over elusive customers, our comprehensive solutions are tailored to your needs. From warehouse owners to retailers, our platform is equipped to empower and elevate your business endeavors.

Embark on your Sweaka journey today by signing up and unlocking a world of unparalleled business management. Our subscription plans are designed to accommodate diverse needs, with fees varying based on the pack that aligns best with your objectives. Discover the perfect fit for your business and delve deeper into the details of each pack in our comprehensive pack section.

Empower your business by selecting the ideal pack that aligns seamlessly with your unique requirements. Our expert team is readily available to assist you in navigating through any uncertainties, ensuring you make an informed decision that propels your success. Reach out to us today, and together, we'll identify the perfect deal that maximizes the potential of your business.

At Sweaka, customer satisfaction is at the core of everything we do. We believe in the limitless possibilities that our platform offers. For further details and to explore the boundless potential of Sweaka, we invite you to get in touch with our dedicated team. We are here to provide you with the information you need and guide you towards unlocking the full range of possibilities with our platform. Contact us now and embark on a journey of endless opportunities.

Experience the power of Sweaka firsthand with our complimentary demo. Prior to making a purchase, we offer you the opportunity to witness the capabilities of our platform in action. To schedule your free demo, simply reach out to us using the provided contact details. You can connect with us through our website, request a demo via email at contact@sweaka.com, or give us a call at (+213) 07 713 583 18 or (+33) 06 057 705 02. Our team is eager to assist you in discovering how Sweaka can revolutionize your business operations. Don't miss out on this exclusive opportunity – contact us now to secure your free demo.

Sweaka offers the convenience of a web-based platform, eliminating the need for any installations on your laptop. With just an Internet connection, you can seamlessly access Sweaka and unlock its full potential. It's as simple as purchasing a subscription, creating your account, and immersing yourself in a seamless experience with our platform. Say goodbye to complex installations and welcome the ease of accessing Sweaka from anywhere, at any time. Join us today and embark on a journey of efficient business management without any technical barriers.

Our data storage capabilities are tailored to meet the unique requirements of your location. We understand that different regions may have specific data storage regulations and preferences. Therefore, we have strategically designed our infrastructure to ensure optimal data storage based on your location. By adhering to local data storage practices, we prioritize data security and compliance, giving you peace of mind knowing that your valuable information is stored in a manner that aligns with your location's guidelines. With Sweaka, you can confidently store and manage your data, while adhering to regional data storage standards.

At Sweaka, we understand the importance of data control and privacy. As the account owner, you have complete control over your account and the discretion to decide which data to share. To ensure accurate results and maximize the benefits of our platform for your business, we encourage you to share real and complete data. Rest assured, we prioritize the security and confidentiality of your data. We have implemented robust measures to safeguard your information, employing industry-leading security protocols, encryption technologies, and strict access controls. Our commitment to data protection is unwavering, and we continuously update our security practices to stay ahead of evolving threats. By entrusting us with your data, you can be confident that we will handle it with the utmost care and respect your privacy. Your data remains secure within our platform, and we do not disclose or share it with any unauthorized parties. Our comprehensive security measures aim to provide you with peace of mind, allowing you to focus on utilizing our services to drive your business forward.

At Sweaka, we take pride in delivering a seamless and reliable experience to our valued users. Our platform is designed and maintained by a team of experienced professionals, ensuring that issues with Sweaka are rare occurrences. However, we understand that occasional challenges may arise, and we are fully prepared to assist you when needed. If you require any assistance or have questions regarding our services, our dedicated support team is here to help. You can easily reach out to them by visiting our support page or by sending an email to contact@sweaka.com. Our support team is highly responsive and committed to resolving any concerns or inquiries you may have promptly. Rest assured that our support team consists of knowledgeable experts who are well-versed in the intricacies of Sweaka. They are equipped with the expertise to address a wide range of issues and provide comprehensive guidance to ensure your experience with our platform is seamless and productive. At Sweaka, your satisfaction is our top priority, and we strive to deliver exceptional support to meet your needs. Don't hesitate to reach out to us whenever you require assistance—we are always ready to assist you on your journey with Sweaka.

At Sweaka, we understand that encountering issues while using our platform can be frustrating. Rest assured, we have comprehensive support in place to ensure your concerns are addressed promptly and effectively. If you come across any challenges or have questions while using Sweaka, we recommend visiting our support section. There, you will find a range of resources and solutions to assist you in resolving the current problem. We have carefully curated various methods and guides to cater to different technical issues, empowering you to find the most suitable solution for your specific needs. For more complex technical issues that require hands-on assistance, our dedicated team is prepared to go the extra mile. We are ready to dispatch an expert to your location, providing you with personalized support and guidance. Whether you require on-site troubleshooting or detailed instructions, our experts are committed to ensuring that your experience with Sweaka remains smooth and uninterrupted. At Sweaka, we believe in delivering exceptional customer service and support. Your satisfaction is our priority, and we strive to provide you with the assistance you need, whenever you need it.

At Sweaka, we take pride in offering a robust set of features to enhance your business operations. Geotracking is one of the key functionalities of our platform, designed to empower you with real-time location tracking capabilities. With our geotracking feature, you can effortlessly monitor the movements of your drivers. Whether you're managing a fleet or ensuring timely deliveries, Sweaka enables you to track, send, and receive accurate location information. Stay informed about the whereabouts of your drivers, whether you're accessing our platform through your laptop, smartphone, or tablet. To further streamline the process, we have developed Sweaka Driver, a dedicated mobile application specifically designed to facilitate driver tracking. This user-friendly and intuitive application simplifies the task of monitoring your drivers' activities. Available for both iOS and Android users, Sweaka Driver ensures that you have the flexibility to track your drivers conveniently from the palm of your hand. To get started with Sweaka Driver and unlock this powerful feature, simply select the pack that aligns with your business requirements. Upon choosing your pack, you will gain access to download the Sweaka Driver application, enabling you to maximize the benefits of geotracking seamlessly. Experience the convenience and efficiency of Sweaka's geotracking capabilities and empower your business to thrive in today's dynamic marketplace.

At Sweaka, we believe in empowering you with the flexibility and control to manage your drivers according to your business needs. With every pack you purchase, we provide you with the freedom to select and replace your drivers, ensuring that you have the right team to support your operations. Each pack comes with the privilege of working with four different drivers of your choice. Whether you want to optimize your resources, accommodate changes in your workforce, or explore new talent, you have the autonomy to make those decisions. We understand that your business may evolve, and our platform is designed to adapt to your preferences. If you wish to replace one or more drivers, you are free to do so without any constraints. We want you to have the freedom to assemble a team that best aligns with your business objectives and ensures smooth operations. By offering the ability to choose and replace drivers, we empower you to optimize your workforce and drive efficiency. Remember, the key requirement is to work with a maximum of four drivers at any given time. This allows you to maintain a balanced and manageable workload for your business while capitalizing on the benefits of our platform. At Sweaka, we are committed to providing you with the flexibility, control, and support you need to succeed. Choose your drivers wisely, and let us help you streamline your operations and achieve your business goals.

At Sweaka, we've streamlined the process of connecting warehouses and retailers, making it effortless for you to engage with your customers and streamline your order management. With just a few clicks, you can effortlessly communicate and cater to your customers' needs, ensuring a seamless ordering experience. To facilitate this, we have developed the Sweaka Market mobile application exclusively for your customers. This user-friendly and feature-rich app empowers your customers to easily manage and organize their orders, simplifying their interactions with your business. By providing them with a convenient platform, we aim to enhance customer satisfaction and loyalty. One of the standout features of Sweaka Market is its geolocation functionality. By leveraging this feature, you can attract new customers by showcasing your business's proximity to our existing Sweaka Market users. This creates an opportunity for increased visibility and customer acquisition. Sweaka Market is available for both iOS and Android users, ensuring broad accessibility for your customer base. Android users can click here to download the app, while iOS users can click here to download it. By catering to users on both major mobile platforms, we aim to maximize convenience and inclusivity. At Sweaka, our goal is to empower your business by providing comprehensive solutions that simplify your operations and enhance customer engagement. Utilizing Sweaka Market and its array of features, you can streamline your order management processes, attract new customers, and foster long-lasting relationships with your existing clientele.

At Sweaka, we prioritize the security and trustworthiness of our platform. To ensure a safe and reliable environment, we require all users to create an account before accessing our diverse range of features. This allows us to maintain a comprehensive database of registered customers. As part of our commitment to safeguarding our users from potential fraudulent activities, we have implemented an identity verification process. When customers initiate a transaction, we kindly request them to submit one of the following documents for identity verification: Business registration document: This document verifies the legitimacy of the customer's business entity, offering reassurance to other users within the Sweaka community. Tax card: By submitting their tax card, customers demonstrate their compliance with tax regulations, instilling confidence among fellow users and reinforcing the integrity of the platform. Identity card: The submission of an identity card serves as a means to authenticate the customer's personal identity, further bolstering the security measures in place. It's important to note that customers will be required to submit only one of these three documents. This streamlined verification process ensures a seamless experience while effectively protecting our users from potential fraud risks. At Sweaka, we strive to create a secure and trustworthy environment for all our users. By verifying the identity of customers through the submission of these essential documents, we not only safeguard the integrity of our platform but also foster a sense of confidence and peace of mind for all stakeholders involved.

At Sweaka, we understand the importance of flexibility and convenience in managing your business. That's why we have designed our platform to offer seamless accessibility across multiple devices. With Sweaka, you have the freedom to access your account from various devices, allowing you to stay connected and in control of your business wherever you go. Whether you prefer working on your laptop, tablet, or smartphone, our platform is optimized for a seamless experience across different devices. You can open your Sweaka account from any connected device, ensuring that you have the flexibility to manage your business operations on the go. Whether you're at the office, on a business trip, or even working from the comfort of your home, you can easily stay connected to your account and stay on top of your business activities. Our web-based platform eliminates the need for installation, making it hassle-free to access your account. All you need is an internet connection and a device of your choice to get started. Simply log in and experience the full functionality of Sweaka, no matter where you are or what device you're using. We believe in providing you with the freedom and convenience to manage your business operations effectively. By offering multi-device access, we empower you to stay connected and in control, ensuring that you have the flexibility to work the way that best suits your needs. Experience the ease and convenience of accessing your Sweaka account from any connected device and take charge of your business operations with confidence.

At Sweaka, we have designed our platform to cater to the diverse needs of different user types within your organization. We understand that effective collaboration and access control are crucial for seamless operations. Internal users, including CEOs, managers, supervisors, and drivers, are considered valuable members of your team. They have access to the comprehensive features and functionalities of Sweaka, allowing them to streamline operations, manage resources efficiently, and make informed decisions to drive business growth. As internal users, they play a pivotal role in leveraging the full potential of our platform to optimize your business processes. On the other hand, external users, such as your customers, are an essential part of your business ecosystem. While they may not have direct access to all data, we have implemented a secure authorization system. This ensures that external users can access specific data and functionalities with the permission and supervision of an internal user. This approach safeguards sensitive information and allows you to maintain control over customer interactions and transactions. By differentiating between internal and external users, Sweaka enables seamless collaboration and secure access to data. Internal users can manage and share relevant information with external users, facilitating smooth communication and efficient operations. This access control mechanism ensures that your customers receive the necessary information and services while maintaining the privacy and security of your business data. With Sweaka, you can empower your internal users to provide exceptional customer experiences, oversee operations, and maintain data integrity. Our platform fosters a collaborative environment where internal and external users work together to achieve common goals, ensuring that every stakeholder has the necessary access privileges and authorizations. Choose Sweaka to streamline your business processes, enhance collaboration, and enable secure data access for both internal and external users. Experience the power of comprehensive user management that prioritizes security and efficiency, fostering growth and success for your organization.

At Sweaka, we value your satisfaction and strive to provide the best possible experience for our users. If you encounter any issues or have any concerns, we are here to assist you. We encourage you to reach out to us using the designated contact channels provided below. By contacting us directly, you enable us to gather all the necessary details regarding the problem you are facing. This helps us better understand your specific issue and allows us to provide you with tailored support and solutions. To ensure a prompt and efficient resolution, please get in touch with our dedicated support team. They are equipped with the expertise to address a wide range of concerns and provide guidance to overcome any challenges you may be experiencing. You can contact us through the following channels: Online Support: Visit our support page [insert link] to access a comprehensive knowledge base and frequently asked questions (FAQs). This resource can provide immediate assistance for common queries and issues. Contact Form: Fill out our contact form [insert link] to share the details of your problem. Please provide as much information as possible, including specific error messages, steps to reproduce the issue, and any relevant screenshots. This will enable our support team to effectively diagnose and resolve your concern. Email: You can also send us an email at support@sweaka.com. Please include a detailed description of the problem you are encountering, along with any supporting documents or screenshots. This will assist us in conducting a thorough investigation and providing you with a tailored solution. Remember, your feedback is invaluable to us, as it helps us continuously improve our platform and enhance the overall user experience. We appreciate your proactive approach in communicating any issues you encounter, as it allows us to address them promptly and ensure your satisfaction. Thank you for choosing Sweaka. We are committed to delivering exceptional support and resolving any challenges you may face. We look forward to assisting you and providing a seamless user experience.

At Sweaka, we understand the importance of prompt and reliable customer support. Our dedicated team is here to assist you with any questions or requests you may have. We encourage you to reach out to our customer support for personalized guidance and assistance. To contact our customer support team, simply click [here] to access our contact page. From there, you can fill out the contact form and provide details about your question or request. Our team will review your submission and get back to you as soon as possible. We prioritize understanding the nature of your inquiry in order to provide you with the most relevant and helpful support. Whether you have questions about our platform, need assistance with a specific feature, or require guidance on using Sweaka effectively for your business, our customer support representatives are ready to assist you. Rest assured that our team is committed to ensuring your satisfaction and resolving any issues you may encounter. We are dedicated to providing timely and accurate responses to address your concerns and provide the assistance you need. Thank you for choosing Sweaka. We look forward to hearing from you and providing exceptional customer support tailored to your specific needs.